Shipping & Processing
At Herbal Groups, we are committed to delivering your products promptly and efficiently. Below you’ll find information regarding our processing times, shipping options, and policies to ensure a smooth and hassle-free experience.
Order Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You’ll receive another notification once your order has shipped, which includes tracking details to monitor your shipment’s progress.
Shipping Options & Delivery Times
- Standard Shipping: Delivered within 5-7 business days after dispatch.
- Express Shipping: Delivered within 2-3 business days after dispatch.
Please note: Shipping times may vary due to unforeseen circumstances such as weather delays, high demand periods, or carrier issues.
Shipping Rates
- Standard Shipping: Free for orders over $50.
- Express Shipping: Calculated at checkout based on your location.
International Shipping: Currently, we only ship within the United States. We’re working to expand our reach and hope to offer international shipping soon.
Tracking Your Order: Once your order is shipped, you’ll receive a tracking link via email. Please allow up to 24 hours for tracking information to update.
Shipping Issues: If you experience any delays or issues with your order, please contact our support team at support@herbalgroups.com. We are here to help and ensure your satisfaction with every purchase.
Missing or Damaged Items: We take every precaution to ensure that your order arrives safely. However, if any items arrive damaged or missing, please reach out to our support team within 48 hours of delivery to initiate a claim.