Return & Refund Policy

At Herbal Groups Inc., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return & refund policy carefully to understand our process and requirements for returns and refunds.

1. Returns

We offer a 60-day money-back guarantee on all our products. If you are unsatisfied with your purchase, you may request a return within 60 days of the purchase date.

Eligibility Requirements:

  • The product must be in its original packaging and in the same condition you received it.
  • You must provide proof of purchase, such as an order confirmation or receipt.

Non-Returnable Items: Certain items, such as gift cards and digital products, are not eligible for returns. Additionally, any product that has been significantly used or damaged is not eligible for a refund.

2. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria. If approved, we will initiate a refund to your original payment method.

  • Processing Time: Please allow up to 7 business days for your refund to be processed and credited to your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, or if it is returned after the 60-day period has expired).

3. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund (if eligible) and place a new order for the desired item.

4. Shipping Costs

  • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
  • Refund of Original Shipping Costs: If the refund is approved, only the product price will be refunded; any initial shipping fees paid are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We may request photo evidence of the damage to assess the situation and provide a replacement or full refund.

6. How to Initiate a Return

To initiate a return, please contact us with your order number and reason for return at:

Email: support@herbalgroups.com
Address: Herbal Groups Inc.
9413 Vanalden Ave,
Northridge, CA 91324

We will provide you with instructions on how to proceed with the return.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time, please check with your bank or credit card provider, as it may take some time before your refund is posted. If you’ve done this and still have not received your refund, please contact us at support@herbalgroups.com.

Note: This policy applies only to purchases made directly through our website. If you purchased our products from a third-party retailer, please contact them directly regarding their return and refund policies.